Returns & Exchanges
VIOLET GREY offers a curated selection of the finest beauty products, and we want you to be completely satisfied with your VIOLET CODE approved purchase. If you are not satisfied, we accept returns of unopened and unused products within 30 days of the delivery date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return for a refund or store credit.
Prepare the Package
Securely pack your unused items in their original packaging, ensuring all protective seals and VIOLET GREY signature boxes are included.
Attach the Label
Print the prepaid shipping label provided via email and affix it to the exterior of your package, removing any previous shipping stickers.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number handy as our team processes your return within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing