Frequently Asked Questions
Discover everything you need to know about shopping the Violet Code.
What is the VIOLET GREY curation process?
Every product we carry has been tested and approved by our community of Hollywood’s leading makeup artists, dermatologists, and stylists to ensure it meets the highest standards of performance and luxury.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can also view your order status by logging into your account on our website.
What is your return policy?
We accept returns on most unopened and unused products within 30 days of purchase. Please note that certain items, such as fragrance or final sale products, may be ineligible for return due to safety and health regulations.
Do you offer international shipping?
Yes, VIOLET GREY currently ships to select international destinations. Shipping costs and delivery timelines vary by country and are calculated at checkout.
Can I get personalized skincare advice?
Absolutely. Our beauty experts are available via email or live chat to provide tailored recommendations based on your skin type, concerns, and lifestyle.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment options including PayPal, Apple Pay, and Klarna for installment billing.